Category Archives: Quality Matters

Supply Chain Management Tools Enhanced in QMSCAPA

Essential to most company Quality Management Systems are the effective management and over-sight of its supply chain. Supply chain management is often referred to as the streamlining of a business’ supply-side activities to maximize customer value and satisfaction. Effective evaluation

How do you Assess Quality Risk?

Managing Quality Risk By Jack T. Bogle, Managing Partner | Click here to request the full article and FMEA examples as a Microsoft Excel and Word files. In ISO 9001:2015, Preventive Actions appear to be giving way to Risk Assessment

QMSCAPA v1.6.2 Available for Download

We recently added enhanced hyper-linked controls for Document Management in our QMSCAPA software, version 1.6.2 (single-user is license free). Essentially, you can now add unlimited attachments to the Document Control Index and CAPA log. In addition, we now include: Supplier/vendor evaluation scoring

What do AS/ISO auditors look for when conducting an audit for a certifying body?

It’s complex, but here’s a popular short answer in the form of “auditor questions”: Are the processes properly documented and operating within the requirements of the Standard? Are quality policies effectively communicated internally and externally to you suppliers and outsources?

PPAP – Pre Production Part Approval Process – What Is It And Why Do I Need To Do One?

By Jeff Spira The pre-production part approval process (PPAP) is a new requirement being flowed down by many industrial customers to their component and process service suppliers. The Automotive Industry Action Group (AIAG) originated this requirement in the automobile industry

Measuring & Monitoring Quality

In previous articles posted I have written about ways to measure and monitor quality. In this article I will cover some fundamental methods for measuring and monitoring quality that covers the following business functions: Sales quoting, including proposals, and contracts

How do you measure customer satisfaction & quality?

Marketing your ISO Certification

I have created a Windows software application, which I have named QMSCAPA, for internal auditing, corrective action requests, preventive action requests and other quality management system elements. My objectives are to provide a low cost ISO software tool that is

Why are our customers asking us if we are ISO Certified?

We only distribute products made by other manufacturers? Literally, we buy products in bulk, separate into individual packages and then ship them out. Why are our customers asking us if we are ISO Certified? Most people are referring to ISO 9001:2008 Certification when